FAQ


What is Eco Silver?

Eco silver is an environmentally friendly alternative to sterling silver, made from 100% recycled sterling silver. Other than being a sustainable option it has the same qualities and properties as sterling silver.

  

Where is Thousand Ores jewellery made?

All Thousand Ores jewellery is designed and hand made by Tessy Cooper in her London Studio. 

 

How long will my order take?

We have a making and dispatch time of up to two weeks. If you would like your item sooner than the estimated dispatch & delivery time then don't hesitate to get in touch by email (info@thousandores.com). Please include the item information as well as your required date and delivery address and we will respond as quickly as possible. We will try our best to accommodate your requirements. 

Once your order has been made and posted we will notify you by email as soon as orders have been dispatched.

Please see below for delivery times.

Domestic

UK orders are dispatched via Royal Mail Second Class (Signed For) usually arrives within 2-3 working days. You can upgrade at checkout to First Class or Next Day delivery (including the 2 week dispatch time) should you wish.

International

We send our international orders using Royal Mail Standard Delivery (not tracked), but upgrades for tracked shipping are available at checkout.  

EU

Items will usually arrive within 5 working days, sometimes longer if orders are held at customs. Customs checks are at random and any delays are out of our control. To see the progress of your delivery, you can upgrade to tracked shipping at checkout. 

Rest of World

Items will usually arrive within 7-15 working days, sometimes longer if orders are held at customs. Customs checks are at random and any delays are out of our control. * Whilst not usually an issue, for larger orders it might be worth checking with your local customs authority in case there are any import taxes that you may be liable for. To see the progress of your delivery, you can upgrade to tracked shipping at checkout.